Look to your banking operations manual as a great template for training your bank employees in every aspect of their jobs.

You really do not need to look further than your banking operations manual to find the perfect resource for everything you need to train great bank employees. Whether you work at a branch or a bank franchise unit, that banking operations manual can be just as valuable as any other document you may have in the building. You can look at your franchise disclosure documents or any of the many other information resources you may have laying around and none of them will beat using a great operations manual to put together your training plan.

One of the challenges that new hires to your bank have is getting their arms around the many policies of the bank. Banking is nothing if not rich with policies and regulations enough to come out the ears of employees. That is why the banking operations manual must be a big part of that training program.  Even if you do not push the new trainees through every page of that document, showing them how to use it to tap into this gold mine of information about banking procedures can help the people who make your bank hum know where to go if they are not sure about what is ok and what is frowned on as they go about their daily duties.

Bank robbers don’t always show up with masks on and carrying guns.  There is enough creativity in how bad guys try to do bad things to get money out of banks to keep Hollywood making movies forever. But even more than that guard with a gun, your banking operations manual can arm every employee to know what to look for when it comes to dirty deeds about to be done. They can watch out for phony checks or forged currency because they were trained to become a crack team of crime busters through the knowledge that comes in the banking operations manual.

Taking the fear and loathing out of banking computer systems using your banking operations manual.

Even if your new employees are not phobic about computers, the systems that are used to be a good bank customer service representative take some getting used to. In every business in the world a good operations manual can smooth out the problems of getting employees up to speed on how to use your banking software systems.

If you are just putting together your bank training program for new employees, you can use the banking operations manual as the template for the format and content of that training.  Even if the document itself is a bit dry to read, by taking what is there and turning into exciting training materials, you know you have your feet planted in good banking policy while you use your training and showmanship skills to turn those recruits into great banking employees without killing off their enthusiasm for the job.